Medical Cleaning Services From a Patient’s Perspective

Posted by developer2 on April 6, 2018

michigan medical cleaning, detroit medical cleaning, livonia medical cleaning, downriver medical cleaning, dearborn medical cleaning

As a facility manager, it isn’t unusual to overestimate the effectiveness of our office cleaning services. Maybe our medical office cleaning service started strong but we have noticed that service has slipped below an acceptable level of clean. Or perhaps we just get so used to the state of our building that we stop ‘seeing’ some of the things other people may. Maybe we have simply become so inundated with other issues that we don’t feel like we even have the time to consider new medical cleaning services. The reality is that less than adequate medical cleaning will have a host of negative consequences for your facility. If your medical cleaning is slipping, it might be time to consider your options.

 

Medical cleaning From Your Patient’s Perspective

Remember secret shoppers, those people used by market research companies, watchdog organizations, or even by companies themselves to measure the overall customer experience, quality of service, compliance with regulations and more? The secret shopper would experience the shopping environment in much the same ways a customer would and then offer detailed feedback about their experiences. What would a secret shopper, or ‘secret patient’ have to say about your facility?

On a recent visit to a doctor’s office, I made an effort to really take note of my surroundings and what I can say is a number of health care facilities out there should be glad people are glued to their phones because when I looked around, much of what I saw wasn’t so great. Making my way into the facility, a mid sized clinic of mostly specialists, I noticed there was some debris and trash stuck in and around the bushes on the parking lot. It was a windy day but it looked as if the rubbish had been there some time.

As I made my way in to the facility I noted that the heavy glass entryway doors were greasy with prints and smudges. It was afternoon so I’m sure there had been many people in and out of the building by this point but it being cold and flu season and a medical facility, it did make me feel a bit hesitant about what germs likely covered the door handles. How many people with colds, flus and worse had come in touching those same handles? I know they can’t be cleaned between each individual but seeing the dirty glass doors definitely made me more conscious of the risk.

The walk to get to my physician’s suite was acceptable, carpets looked pretty clean and the overall condition of the walls, baseboards, pictures and lights looked good. I stopped at the office restrooms before my appointment. In a medical facility, I certainly have the expectation of clean restrooms but these were not as well cared for as I would have hoped. I wouldn’t compare them to a port-o-potty or stadium restroom but for a healthcare facility and high-end office building, they needed to be better maintained. There was water pooling up around the sink, the mirrors were wet and spotted. Trash and used paper towels had started collecting around a trash can. The baseboards were dusty and the drain had some mop string stuck in it. The stalls appeared clean and it could be because they were a dark color but it was still noticeable that this space needed more in the way of restroom cleaning.

Once in my doctor’s office I noticed that most of the reception area looked good with the exception of the decorative plants being very dusty. After being checked in I was escorted to an exam room. As I waited I took in my surroundings. There was a dark splotch on a cabinet though it was hard to tell how long it had been there. The vinyl baseboards were dusty, scuffed and in need of some attention. The sink had a good deal of mineral build up around the fixtures that probably could have been removed with a good cleaning. The reality is that patients are often kept waiting and they sit and look around and see things we might not notice and we move quickly through our facilities getting work done.

 

Medical Cleaning Services Matter More Than You Might Think

Medical office cleaning is a vital piece of managing your healthcare facilities. A medical facility is looked at far differently than a retail facility or even a basic office building. People are receiving care and their expectations of cleanliness and order are simply different. Medical cleaning companies must be cognizant of how important their contribution is to your patient’s overall sense of care and your reputation. If you have a medical cleaning company cleaning your facility below an acceptable level, not only can it chip away at your bottom line, it can actually make people sick. Not to mention that patient satisfaction and even employee satisfaction and retention will suffer.

 

Don’t Risk Low HCAHPS Scores or Your Valuable Reputation

Problematically, negative experiences are far from unique. A look at HCAHPS surveys demonstrates how many patients are finding the cleanliness of their healthcare facility lacking at best, negligent at worst. Janitorial services that don’t measure up lead to patients and their families wondering about the overall quality of the care they receive at your facility. With something as important as their lives and their health, you cannot give patients or their families extra reasons to worry.

 

A Professional Health Care Facility Requires A Professional Commercial Cleaning Company  

Do you have a truly professional commercial cleaning company? Do they understand the unique requirements of medical cleaning? Do they have an understanding of the compliance issues you are bound by? Do they have the systems and processes to get you the most value for your cleaning budget? If not, it could be that your professional cleaning company isn’t so professional after all. Maybe it is inexperience or maybe inattention but either way, your patients and practitioners all deserve to work in a medical facility that is clean and well maintained.

Find the Right Prescription For Your Facility 

Just because a company wants your business doesn’t mean they are worthy of it. Certainly a cleaning company can tell you they are great but the best janitorial companies must be willing to back up their claims with visible systems and processes, verifiable references, documented training and more. When you mention HIPPA and blood-borne pathogens do you get an blank stare? This can be a pretty significant indication that they are not making your business their business. Much like doctors have board certification to indicate specialized knowledge and added training, medical office cleaning services have similar. Within the janitorial, maintenance and cleaning industry, there is CIMS certification. CIMS certification can be a valuable tool for any Facility Manager looking for quality medical cleaning services in Michigan. CIMS certification is an extremely challenging process that requires medical office cleaning companies to demonstrate proficiencies in a variety of areas that directly impact your facility. CIMS certification is a great indicator that you are dealing with a committed professional commercial cleaning dedicated to delivering the level of service and value you would expect from any true professional.

Medical Cleaning Outsourcing Guide

Do Your Medical Janitorial Services Have Their Eye On the Future?

Posted by developer2 on April 6, 2018

10. do your medical services.jpgHealth Care Facilities Should Be Places Of Health & Healing, Not Getting Sicker

The future of healthcare changes by the minute with technology informing nearly everything from the top down. Medical and hospital cleaning has become more critical as concerns about cleanliness, infection and patient satisfaction come to the forefront. Your commercial cleaning company has a direct role in patient safety, satisfaction and even HCAHPS scores. Healthcare Associated Infections have long been a concern in medical facilities but with practitioners seeing increasingly higher volumes of patients, managing rates of infection transmission are even more important. Whether you manage a hospital, clinic, surgical center, or any other healthcare facility, you want to be seen as a place to receive care and get well and not a place to get sicker.

 

Medical Cleaning Requires A Specialist

In order to effectively tackle the newest strains of disease that find their way into medical facilities, your commercial cleaning company must be up to the job. Just because a janitorial company wants your business does not mean they are worthy of it. Just like many medical specialties, healthcare cleaning requires a higher level of training, knowledge and experience. Just because a company has been moderately successful in general office cleaning does not mean they are prepared for the responsibility and requirements of medical office cleaning. when searching for your next healthcare cleaning company, don’t consider any company that has not done their due diligence and pursued training and systems to serve the medical cleaning requirements of area hospitals, clinics, ambulatory centers and even medical facility offices.

 

Medical Cleaning Requires More Than a Bucket & Mop

Healthcare cleaning services comes with its own unique requirements, risks, compliance issues and safety concerns. If your prospective commercial cleaning company isn’t fully in tune and up to speed with the requirements of health care cleaning, they are putting you, your patients, staff and even their employees at risk. Medicine has evolved tremendously over the last decade and with it, a number of services connected to medical care have continued to be professionalized. Healthcare-associated infections impact nearly 2 million people each year, with as many as a third of the reported cases being preventable with recommended infection control procedures in place. Add to that a virulent and raging flu season with heightened, severe complications and you can see how important the health and cleanliness of your medical facility is. When you contract with a generalist instead of a medical cleaning specialist, you run the risk of getting little more than a cursory cleaning that not only looks less than inviting, can actually make people sick. Certainly common illnesses like colds, flus and respiratory illnesses can spread in any facility where cleaning for health is not taken seriously, but in a medical setting, the risks and complications are profoundly more serious, even catastrophic.

 

Compliance Is Critical In in Healthcare & Hospital Cleaning

Healthcare and hospital cleaning are an integral part of a healthy environment but perception and reputation are no less important. The Hospital Consumer Assessments of “Healthcare Providers and Systems” survey, or, HCAHPS has become an important tool for measuring patient satisfaction as well as reducing reimbursements for those health care facilities not meeting consumer expectations. On the HCAHPS survey, the cleanliness of the medical setting gets serious consideration. Between HIPPA, HCAHPS, OSHA (Occupational Safety & Health Administration), CDC (Centers for Disease Control) recommendations, AORN (Association of Perioperative Registered Nurses) recommendations, Blood Borne Pathogen training and other healthcare cleaning requirements, your medical cleaning company must understand what you are up against and how to help support you with their own efforts and contributions toward a clean, healthy and well maintained facility.

 

Medical Cleaning Requires More Knowledge & Higher Standards

Do prospective medical office cleaning companies understand the difference between clean, aseptic and sterile? Do they understand the differences, differing applications and required procedures with the various products used to clean your facility like disinfectants, sanitizers, detergents, virucides and more? Aseptic cleaning is used in various clinical settings to prevent the spread of pathogens that can spread dangerous infections. In a hospital, clinic, medical offices or other healthcare setting, cleaning teams require specific training in medical cleaning in order to effectually clean your facility. Healthcare cleaning personnel must understand critical and non-critical cleaning, disinfecting protocols, correct product usage, specific product directions, dwell times, when and where personal protective equipment is needed and cleaning for health. Similarly, your commercial cleaning company must use appropriate EPA-approved, hospital-grade cleaning and disinfectant products wherever required including surfaces and touch points that are likely to be become contaminated. Furthermore, terminal cleaning is an important part of the infection control process minimizing the spread of infection-causing pathogens that can heighten the risk of health care-associated infections (HAIs). Terminal cleaning is employed to immediately lower the microorganism load on high-touch areas like remote controls, light switches, telephones, door handles, tables, computer terminals, rails and other frequently handled items and surfaces. There is concrete science behind effective medical cleaning. Is your prospective healthcare cleaning company aware of it?

 

Do Your Medical Janitorial Services Have Their Eye On the Future?

In order to serve you and your facility most effectively, your medical cleaning company must have their eye on the future. Professional industry certifications like the CIMS, or Cleaning Industry Management Standard, can be a good way for you as a Facility Manager to create your short list of prospective commercial cleaning companies, secure in the knowledge that CIMS Certified cleaning companies are significantly more likely to be prepared to meet the unique needs of your individual facility. Much like healthcare professionals have certification to designate special training in specific clinical areas, commercial cleaning companies can achieve CIMS certification certifying their mastery in specific, critical areas of their business. CIMS certification shows a sincere commitment to going above and beyond the basics with an adherence to industry best practices, innovation, training and responsiveness to the customers. CIMS certification provides valuable, free feedback to help Facility Managers just like you weed out the many cleaning companies in the crowded janitorial marketplace that are simply not resourced and set up to effectively clean and maintain your facility. With certifications like CIMS and evidence-based analysis of a cleaning companies commitment to industry best practices and understanding the specific issues inherent in medical cleaning, you can find a company ready and willing to deliver the services your healthcare facility deserves.

Medical Cleaning Outsourcing Guide